RGPD

This Privacy Policy applies to all website visitors, registered users, and customers of Ferquer online store. It is fully compliant with the EU General Data Protection Regulation (GDPR / RGPD 2016/679) and the Polish Act on the Protection of Personal Data. This document transparently defines how we collect, use, process, store, protect and share your personal data, as well as all statutory personal rights of data subjects. By accessing our website, submitting inquiries and placing orders, you fully and voluntarily accept this Privacy Policy.

1. Data Controller

The personal data controller within the meaning of Article 4(7) RGPD/GDPR is:

Shop Name: Ferquer

Service: +48 690 344 544

Email: info@Ferquer.com

Address: Cieszynska 116, Jastrzebie Zdroj, Poland, 44-337

Opening Hours: Monday to Friday, 09:00 – 18:00 CET

The Controller processes personal data lawfully, fairly, transparently and only for specified, explicit and legitimate purposes.

2. Personal Data We Collect

We only collect data that is necessary for the performance of our services, order execution and legal compliance. We do not collect excessive or unnecessary personal data.

Identity Data: Full name, surname.
Contact Data: Email address, phone number, correspondence address, delivery and billing address.
Transactional Data: Order history, purchase records, order amount, delivery details and after-sales records.
Technical Data: IP address, browser type, device information, website access time, visited pages and cookie data.
Communication Data: Content of messages, inquiries and customer service correspondence sent by users.

Important: We do not store any payment card data, bank account information or sensitive financial data. All payments are processed by EU-certified payment providers in compliance with RGPD and PSD2 regulations.

3. Legal Basis for Data Processing (RGPD Article 6)

All data processing activities are based on valid legal grounds required by RGPD/GDPR and Polish law:

Performance of a contract (Art. 6(1)(b) RGPD): Processing data to accept, process, fulfill and deliver customer orders, as well as to provide after-sales services.
Legal obligation (Art. 6(1)(c) RGPD): Data retention to comply with Polish tax law, accounting rules and statutory commercial record-keeping obligations.
Legitimate interest (Art. 6(1)(f) RGPD): Ensuring website security, preventing fraud, optimizing user experience and improving customer service quality.
Consent (Art. 6(1)(a) RGPD): Sending marketing newsletters and processing non-essential cookies, based on explicit, voluntary and revocable user consent.

4. Purposes of Data Processing

Your personal data is processed exclusively for the following legitimate purposes:

Confirm, process and complete your online orders and delivery arrangements
Provide after-sales support, return, refund and warranty services
Respond to customer inquiries and solve service problems
Ensure the normal and secure operation of the official website
Fulfill legal accounting, tax and commercial record-keeping obligations
Send marketing information only to users who have actively subscribed

5. Data Retention Periods

We retain personal data only for the period necessary to achieve the processing purposes and legal requirements:

Order and accounting data: Retained for 10 years in accordance with Polish tax and commercial law requirements.
Customer communication data: Stored for 3 years after the last contact.
Technical and cookie data: Maximum retention period of 26 months.
Marketing data: Retained until the user unsubscribes or withdraws consent.

After the retention period expires, all personal data will be permanently deleted or anonymized.

6. Data Sharing and Third-Party Processors

Ferquer will never sell, trade or rent your personal data for commercial purposes.

We only share necessary user data with trusted third-party processors who have signed RGPD-compliant data processing agreements, including:

Logistics and delivery service providers for order fulfillment
EU licensed payment service providers for transaction processing
Website hosting and technical security service providers
Anonymous data analysis tools for website optimization

All third parties are required to protect user personal data in strict accordance with RGPD and Polish data protection law.

7. International Data Transfers

All personal data is processed and stored primarily within the European Union and European Economic Area (EU/EEA). If cross-border data transfer to non-EU countries occurs, we will ensure adequate protection by adopting EU Standard Contractual Clauses (SCCs) or official adequacy decisions in compliance with RGPD.

8. Your Data Subject Rights (RGPD Full Compliance)

As a data subject, you have the following statutory rights under RGPD/GDPR and Polish data protection regulations:

Right of Access: Request full access to your stored personal data and processing details.
Right of Rectification: Correct inaccurate or incomplete personal information.
Right to Erasure (Right to be Forgotten): Request permanent deletion of your data when no longer legally required.
Right to Restriction of Processing: Request limitation of data processing under legal conditions.
Right to Data Portability: Receive your personal data in a structured, commonly used and machine-readable format.
Right to Object: Object to data processing for legitimate interest or direct marketing purposes.
Right to Withdraw Consent: Withdraw any consent previously given at any time, without affecting prior lawful processing.
Right to Complaint: Lodge a complaint with the Polish data protection authority (UODO) if you consider your data rights have been violated.

9. Data Security

We implement comprehensive technical and organizational security measures including SSL encryption, secure server storage, access control, regular security audits and data backup mechanisms to protect your personal data against unauthorized access, leakage, tampering, loss and destruction, fully complying with RGPD security standards.

10. Cookies and Tracking Technologies

Our website uses essential cookies to ensure basic operation and analytical cookies to optimize user experience. Non-essential cookies are activated only with your explicit consent, in compliance with RGPD and EU e-Privacy rules.

11. Policy Updates

Ferquer reserves the right to update this Privacy Policy to comply with changes in RGPD, EU directives and Polish local data protection laws. The latest version will be published on this page and take effect immediately. Continued use of the website constitutes acceptance of the updated terms.